Szkolenie (stacjonarne / online) Assertiveness and communication in business

#asertywność szkolenie

An assertiveness training: how to increase your own effectiveness?

Korzyści ze szkolenia

Benefits of training:

You will learn how to express your own opinions in a clear, not aggressive way,
You will learn the rules of thinking and talking about your virtues,
You will learn to express emotions constructively (to superiors and subordinates, at work and personal life),
You will gain the ability to accept criticism and negative evaluations,
You will develop the ability to accept compliments,
You will learn how to assertively refuse,
You will learn to end difficult conversations,
You will learn how to recognize symptoms of aggression, submission and what are the consequences of such behavior.

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Program szkolenia Assertiveness and communication in business

Assertive communication - what is it and what it is not?
Awareness of purpose in communication and performance:
- Improving communication efficiency in achieving the goal and developing a communication standard: "observation - analysis - planning - action",
- Information transfer and influence on coworkers work - teamwork.
Identification of individual assertiveness potential.
Building an assertive attitude:
- Awareness of personal rights and own assets,
- My assertive internal monologue,
- Assertive attitude and inner voice of "adult" - elements of transactional analysis.
Constructive dialogue:
- Reactive listening
- The four levels of von Thun's statement,
- Build constructive feedback, FUKO structure - exercise: "alter ego".
Assertive communication:
- Assertive communication TAO - exercise "convince me"
- Barriers to communication,
- Effective questions and funnel principle,
- Providing information - case study based learning,
- The phenomenon of filtering information - exercise "obvious obviousness"
Constructive assertive behavior - case study based learning:
- Assertive refusal,
- Assertive requests and assertive commands,
- Expressing opinions and beliefs;
- Expressing criticism,
- Confrontation of beliefs,
- The reaction to the direct and "allusive" criticism - "critique" exercise
- Assertive strategies for dealing with evaluation - "transplantation" exercise
- Defense of own borders,
- Defense against verbal attack,
- Non-verbal communication supporting assertive statement - exercise "2 couples".
Physical assertion: strength point, stabilization, vocal melody.
Assertiveness to the authorities and superiors,
- Assertiveness towards subordinates,
- Effective communication with co-workers - principles of positive influence on the partners.
Summary of the whole training:
- Overview of the issues being trained during the training,
- "Bridge to the Future" - how can I use new skills in my daily work? - feedback session,
- Transfer of implementation tasks.